These Terms and Conditions govern your use of the ZeeStores LLC’s e-commerce website (the “Delice.ae”). Please read them carefully as they affect your rights and liabilities under the law. By using the site and/or registering on the site, you agree to these Terms and Conditions and to our Privacy and Cookies Policy.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Delice.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Products & Pricing details in AED.
Governing Law and Jurisdiction: Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
1. BASIS OF USE OF THE DELICE STORE SITE
1.2 These Terms and Conditions govern your use of the Delice site in general, the products that you purchase through the Delice.ae and all services provided in connection with them.
2.1 You must ensure that the details provided by you on registration or at any other time are correct and complete.
We may update these Terms and Conditions at any time by revising details of this page. We recommend that you visit this page every now and then to see the changes made, as they are binding on you whenever you choose to continue purchasing products in our stores and the Delice.ae online shop, and if you continue to use the site.
These Terms and Conditions were last updated on 30th April 2020.
4. PASSWORD AND SECURITY
4.1 When you register to use Delice.ae you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If Delice.ae has a reason to believe that there is likely to be a breach of security or misuse of the Delice Webstore site, we may require, you to change your password or we may suspend your account.
5. INTELLECTUAL PROPERTY
5.1 The content of the Delice.ae is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Delice.ae site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Delice.ae site without written permission from Delice.ae
5.2 No license is granted to you in these Terms and Conditions to use any trademark of Zee Stores, or its affiliated companies.
6.1 You may not use the Delice.ae site for any of the purposes set out below (this includes any use by you of the Community sites – see paragraph 6 below for further information about the Community sites):
- Gaining unauthorised access to other computer systems
- Interfering with any other person’s use or enjoyment of the Delice.ae site
- Interfering or disrupting networks or websites connected to the Delice.ae site
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
- Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”
- Impersonating another person
- Referring to specific website addresses outside of the Delice.ae site
6.2 Delice.ae reserves the right to refuse to post material on the Delice.ae site or to remove material already posted on the Delice.ae site. You must not try to re-post material that Delice.ae, has refused to post on the Delice.ae site or has previously been removed from the Delice.ae site.
6.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:
- Any claim by any third party that the use of the Delice.ae site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable law, regulation or code of practice; and
- Any claim by any third party that the use of the Delice.ae site by you infringes that third party’s copyright or other intellectual property rights of whatever nature.
6.4 By submitting material you are granting Delice.ae a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.
7. USE OF COMMUNITY SITES
7.1 The Delice.ae site includes a number of community sites, which may allow users to interact with each other via message boards, and other user forums (the “Community sites”).
7.2 We advise you not to post or in any way reveal any of your personal details on the Community sites (for example, your address, telephone number or email).
7.3 The Delice.ae site does not control or moderate the content placed on the Community sites. However, Delice.ae reserves the right to refuse to post material, to remove material posted on the Community sites and to contact you in the event that there are concerns about the content you have added to a Community site. The site may review or edit the content of the Community sites.
7.4 Delice.ae makes no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of Delice.ae.
8. THIRD PARTY WEBSITES
As a convenience to Delice.ae customers, the Delice.ae site may include links to other websites or material. Delice.ae is not responsible for any of these websites or material, which is beyond its control.
9. ADVERTISING AND SPONSORSHIP
Some areas within the Delice.ae site may contain advertising and sponsorship. Third party advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Delice.ae site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material provided by third parties.
10. AVAILABILITY OF THE DELICE.AE SITE
10.1 Delice.ae aims to offer a fault-free service. However, if a fault occurs in the service you should report it to the customer services (see paragraph 24 below for contact details) or by email at email@example.com and we will attempt to correct the fault as soon as we reasonably can.
10.2 Delice.ae site may occasionally restrict access to the site to allow for repairs, maintenance or the introduction of new facilities or services.
10.3 Some purchases made on the Delice.ae site will also be governed by specific product terms – If you are unsure about anything related to purchasing of any product please contact customer services for further assistance.
11. DESCRIPTIONS AND PRICES OF PRODUCTS
11.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent. Therefore, the write up provided against each product is not that of Delice.ae and subject to change without prior notice.
11.2 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.
11.3 The payment may be processed prior to Delice.ae dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.
11.4 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.
12.1 All products advertised are subject to availability or while stocks last (as may be applicable).
12.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.
12.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. Delice.ae reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. Delice.ae will provide notification to the customer should such limits be applied.
13. ACCEPTANCE OF ORDERS
13.1 Your order is an offer to buy from us. We will send you an order acknowledgement email detailing the products you have ordered.
13.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment. At this point, a contract will be made between us for you to buy and for us to sell the products that you have ordered from us.
13.3 After the time the contract is made, you cannot amend your order (but please see your right to cancel an order in paragraph 15 below).
13.4 At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17 below.
14.1 Delivery will be made to the address specified when you complete the order. At point of delivery, identity verification of the Consignee by sighting either an original id proof Eto support consignee verification, will be required by our courier partners.
14.2 Please note that we do not do international shipping.
14.3 We use a variety of delivery methods, depending on the size of the product you order. Some products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
14.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependant on supplier schedules. (Contact Customer Support if further information is required)
14.5 Before ordering online you should check the following:
- The item will fit through the doors.
- The item will fit the exact space allocated in your house.
- There is a clear path between the road and your front door.
- If you live in an apartment, the lift is adequate to take delivery in size and weight.
- If there are any access difficulties, please inform us in advance, on the day you should ensure that:
- There is a clear path to your house.
- Your floors are covered to prevent scuffing.
- Any delicate objects are put in a safe place.
15. Cancellation Policy
15.1 If you the customer cancel the order, Delice.ae shall cancel the order as per your request. However, the online transaction charges will not be refunded. The cost of delivering and re-picking charges will apply if the product has been shipped. v will not be able to cancel orders that have already been shipped. Delice.ae has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by Delice.ae and accept Delice.ae decision regarding the cancellation.
15.2 For details of how to cancel your order please visit our returns and refunds page or contact customer support on [Support numbber](9AM to 6PM).
16. Replacement Policy
If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement product. Please visit our returns and refunds for details of how to return them and details of our replacement and refund policy.
17. REFUNDS ON DELICE.AE SITE
If you are entitled to a refund, we will refund you according to the following criteria:
17.1 Delice.ae is unable to procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
17.2 Products are not working upon delivery.
17.3 Products are lost in deliveries.
17.4 Product cannot be repaired.
17.5 Refunds for products purchased under a promotional offer will be based on the terms of the promotional price.
17.6 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.
17.7 Delice.ae will refund the delivery charge in full if you return all products of your order at the same time. If you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.
17.8 Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
17.9 We provide 7 Days money back guarantee if you change your mind, provided that the merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers, batteries…) are still sealed, refund can be granted upon approval of Delice.ae within 7 days after delivery. (Exceptions apply). However, the normal delivery or supplier delivery charge as well as card transaction charges will be charged back as well as any additional charges incurred by courier collection.
18. REFUNDS ON DELICE.AE SITE
Refunds will be done only through the Original Mode of Payment.
18.1 EXCHANGE/RETURNS POLICY
Sections in the department:
- Beverages – Cold, Juice, Drinks (long life)
- Water, Sugar
- Pet Care
- Grocery – Food
- Grocery – Non-food
- Health and Beauty
- Chilled and Dairy
18.1.1 Goods returned within seven (7) days will be exchanged for items of the same value, provided that the goods returned have not been used in any way and are not opened with original pos invoice.
18.1.2 If the customer does not want to use the item for whatsoever reasons, carries a receipt and have not been used, then the same could be exchanged or a credit note could be issued if the customer insists.
18.1.3 All product exchanges, product returns, exchange voucher, and credit notes should be approved with the signature of manager on duty, as well as verifying the product matching with serial number (perusable items to be cleared instantly).
18.1.4 If the purchased product is past its expiry date.
18.1.5 If a product is defective (to be verified based on T&Cs printed on warranty invoice stationery), Deliice will first try to repair it. If it is not repairable, then the item will be exchanged for the same value.
18.1.6 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be issued. Respective store management reserves the right to take decisions on refund. Refund is only done upon approval of store management concerned.
18.1.7 If the customer brings products that are found to be spoilt at the time of purchase, or the goods are not of satisfactory quality, the customer service supervisor, with the consent of manager on duty and with the assistance of the section supervisor, can follow the normal procedures of exchange, return and refund.
18.2 EXCLUSION FROM EXCHANGE/RETURN:
18.2.1 Due to hygienic reasons, no exchange, return or refund will be offered on lingerie, cosmetics, perfumes, and personal grooming products, like shavers, trimmers, and epilators once used.
18.2.2 For frozen foods, chilled and dairy products on which temperature inconsistencies can happen, we do not provide any exchange, return and refund once sold and taken out from the store (be the case of a purchase made on the same day with the limited time as well temperature).
18.2.3 Products damaged while being used do not qualify for repair, exchange or refund, in reference to physical damage.
18.3 EXCHANGE/RETURNS POLICY – FRESH FOOD DEPARTMENT
Sections in the department:
- Frozen food
- Fruits and vegetable
- In-house kitchen (ready-to-eat food)
18.3.1 As a rule, there is no exchange and return on fresh food items once sold and taken out from the store.
18.3.2 On perishables, there is no exchange and refund. However, if it is spoilt at the time of purchase, an exchange could be provided.
18.3.3 If the customer has purchased a wrong product and is returning the same immediately after the purchase,an exchange note could be considered.
18.3.4 An item which is past its expiry date qualifies for exchange.
18.3.5 If the product is not of the quality expected, the same can be returned within the same day of purchase and an exchange note could be issued. Exchange could be considered, as long as it is supported by the original receipt or invoice.
18.3.6 If the customer insists for return, customer service supervisor can always contact the supervisor concerned for further assistance.
18.3.7 Item returned should not be mixed with the normal items and should be disposed immediately.
18.3.8 Exchange voucher, credit note and refund could be used as a last resort to retain the customer and prevent churn.
18.3.9 All product exchanges, product returns and exchange voucher/credit notes should have the approval and signature of manager on duty.
18.4 ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
18.4.1 A time bound exchange voucher / credit note is issued by Delice.ae to the customer, which is equivalent to the product value as per the original Proof of Purchase.
18.4.2 Goods spoiled or damaged within the warranty period could not be serviced.
18.4.3 When they do not meet the customer’s specifications and the customer insists to get the items returned & is in its Original Packing.
18.5 PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
18.5.1 Customer must present the original invoice (bill) at the customer service desk.
18.5.2 In normal return process, an exchange voucher/customer tax credit note can be issued with the consent and approval of the Section Supervisor, Customer Service Manager and the Manager on duty.
Products returned after seven (7) days need special consideration and the General Manager must mandatorily be informed in cases where the customer returns are more than seven (7) days after purchase.
- In emergency situations, if the manager on duty is not reachable and the section staff member agrees to take back the item, an exchange voucher / credit note could be issued to the customer concerned after the customer service staff informs the General Manager. The immediate next Duty Manager must verify the exchange deposit and physically verify the product with the Section Supervisor.
- It is mandatory to fill the following details on the Customer “Tax Credit Note”:
- Customer Name & Mobile number
- Name and Signature of Section staff/Section Supervisor, Customer Service Manager and Duty Manager.
All approvals must be done on the spot of customer return by verifying the product and should not be done at the end of the day.
- This approved Customer Tax Credit Note must be retained at the Customer Service desk always and handed over to the Cash Office at End of Day Operations.
- The Accountant present at Cash Office must verify that all Customer Tax Credit Notes received are approved by all three (3) approvers.
18.5.3 Exchange voucher / tax credit note issued once could be redeemed within the validity period mentioned on the same. Exchange voucher / credit note issued may be redeemed in the store which issued the customer.
Customer relations supervisor should select the item from the bill, put a tick on the item to be returned, and scan the barcode of the receipt, or can enter the details from the receipt manually into the POS machine. A sample of the receipt is mentioned on the right side for reference. Details to be entered include Store number, POS number and receipt number. Once entered, the system will retrieve the receipt details and the supervisor needs to select the item that needs to be returned from the receipt. Go to the return option in the POS machine, select, enter the amount correctly and should make sure that the POS machine is showing a negative amount. Scan the exchange deposit code and press total to get the exchange voucher / credit note. Customer relations supervisor should put a tick on the item returned (the same needs to be done on the original receipt as well as on the exchange deposit receipt as well). No refund will be provided on exchange voucher / credit notes once issued.
When signing the exchange voucher / credit note, the customer service supervisor must write the name of the person who approved it.
19. PAYMENTS AND CARDS
19.1 Payment for your products will be taken at the time you place your order. Payments are done via FAB operating on a professional third-party cyber source payment gateway. We accept payments online using Visa and MasterCard credit/debit card in AED.
19.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber source Host payment gateway, secure from hackers.
19.3 When ordering from the Delice.ae, we accept orders only from web browsers that permit communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher of Internet Explorer, version 11 or higher of Firefox, Chrome version 10 or higher and Safari version 5 of higher. This means that you cannot inadvertently place an order through an unsecured connection.
19.4 All customers will be charged in local currency relating to the country of order. If a foreign currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different exchange rates.
20. FREE GIFTS AND PROMOTIONAL PRODUCTS
20.1 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.
20.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.
We may update these Terms & Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Delice.ae site. The changes will apply to the use of the Delice.ae site after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to use the Delice.ae site (including purchasing any products on the Delice.ae site). If you continue to use the Delice.ae site after the date on which the change comes into effect, your use of the Delice.ae site indicates your agreement to be bound by the new Terms and Conditions.
22. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. You will not be able to order products on the Delice.ae site if your account is suspended or closed.
23. OUR RESPONSIBILITY TO YOU
23.1 The Delice.ae site is provided by Zee Stores LLC without any warranties or guarantees.
23.2 The Delice.ae site may provide content from other internet sites or resources and while Delice.ae tries to ensure that material included on the Delice.ae site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Delice.ae will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems, you may experience with the Delice.ae site. If Delice.ae is informed of any inaccuracies in the material on the Delice.ae site, we will attempt to correct the inaccuracies as soon as we reasonably can.
23.3 In particular, we disclaim all liabilities in connection with the following:
– Incompatibility of the Delice.ae site with any of your equipment, software or telecommunications links; and
– Technical problems including errors or interruptions of the Delice.ae site.
23.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Delice.ae site.
23.5 Because we sell products for personal use only, our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.
24.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
24.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
23.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party’s control.
23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be made in accordance with our Privacy and Cookies Policy.
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